Acting Secretary of Veterans Affairs Sloan D. Gibson directed all Department of Veterans Affairs’ Medical Center and Health Care System directors to conduct monthly in-person reviews of scheduling practices in every clinic within their jurisdiction.Â
Site inspections will include observing daily scheduling processes and interacting with scheduling staff to ensure all policies are being followed to deliver veterans the timely care they have earned.
In addition to monthly reviews of over 900 Veterans Health Administration facilities nationwide, Veterans Integrated Service Network Directors will also conduct similar visits to at least one medical center within their area of responsibility every 30 days, completing visits to all medical centers in their network every 90 days.
This article originally appeared on Crestview News Bulletin: Acting Veterans Affairs secretary initiates monthly health facilities site inspections