DEFUNIAK SPRINGS — Choctawhatchee Electrical Cooperative recently received its 2016 American Customer Satisfaction Index.
The score is issued based on four questions related to customer satisfaction and loyalty. The same questions are used to get ACSI scores for other businesses such as Nike, Apple and Chick-fil-A, which CHELCO also outscored.
The company's goal was to be in the top 25 percent.
But its score of 91 is three points higher than last year and puts CHELCO in the top 2 percent nationally of all electric utility cooperatives.
CHELCO scored higher on the satisfaction rating than the average investor-owned (72), municipality (68) and cooperative electric utilities (76).
“I am extremely proud to share this news with our members and the community,” said CHELCO CEO Steve Rhodes.“It goes to show that our dedication to putting the members first is noticed and appreciated, and we will continue to make that a priority.
"We are a member-owned company with a board of trustees elected by the members. This rating is a testament to our members’ appreciation for the dedication of our trustees and employees to our cooperative values.”
This article originally appeared on Crestview News Bulletin: CHELCO ranks in top 2 percent for customer satisfaction