Gulf Power customers will now be able to take advantage of two new, convenient technologies that will help make it easier for customers to get important information about their energy service on their computer or mobile device.
Customers now have the option to receive free text or email alerts (standard text messaging rates may apply) for when their bill is ready, when it’s past due and other critical account information.
“Mobile devices are now the preferred method for communication for many consumers,” said Rick DelaHaya, Gulf Power spokesperson. "Our new alerts and text messaging services provide customers with a simple and convenient way to receive the most current information about their energy service."
In addition, Energy Select customers will be able to receive alerts when a critical price period is called and when the price periods change in the summer and winter. There will also be a Do Not Disturb feature for customers to manage when they receive these alerts.
Customers may go to www.gulfpower.com and look under Account Settings for the My Alerts and Notifications section. They can also register for power usage and outage alerts online.
This article originally appeared on Crestview News Bulletin: Gulf Power adds texting option for customer service alerts